Flight compensation Air France:
Nairobi — Paris

How to be compensated by Air France on the Nairobi (NBO) - Paris (CDG) line

No one likes waiting for hours at the airport. If Air France did not respect its scheduled times for your Nairobi - Paris flight, the law is on your side.

Directive 261/2004 is clear: for 6 495 km of flight, the company Air France is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air France Nairobi - Paris is eligible?

For an Air France flight from Nairobi to Paris, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

The compensation also covers boarding denials (overbooking). If Air France sold more seats than planned and you stay on the tarmac at Jomo Kenyatta International Airport, the 600 € compensation is automatic.

What are the conditions for Air France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Paris.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Nairobi airport.
• Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

The impact of a strike on your Air France compensation

Not all strikes exempt the company from its obligations. If the delay of your Nairobi - Paris trip is due to an internal strike within Air France, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Jomo Kenyatta International Airport or European air traffic control is an external cause over which Air France has no control.

What are your rights at Nairobi airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Air France must ensure the well-being of its passengers stuck at Nairobi.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Jomo Kenyatta International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from Air France?

The formal notice letter and the collection of evidence of delay at Charles de Gaulle International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Air France flight logs and contradict false weather excuses.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Air France. An expert can reduce this time by half.

By entrusting the recovery of your 600 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take Air France's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.