Flight compensation Air France:
Paris — Casablanca

Procedure: Air France flight compensation from Paris to Casablanca

From Charles de Gaulle International Airport airport, your departure with Air France to Casablanca didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 1 932 km of flight, the company Air France is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Air France Paris - Casablanca is eligible?

The compensation for flight CDG-CMN is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Air France sold more seats than planned and you stay on the tarmac at Charles de Gaulle International Airport, the 400 € compensation is automatic.

What are the conditions for Air France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Casablanca.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

The impact of a strike on your Air France compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Air France staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Paris - Casablanca flight.

What are your rights at Paris airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Charles de Gaulle International Airport, Air France must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Charles de Gaulle International Airport terminal is also included in the legal package due by Air France.

Steps: how to get your 400 € from Air France?

The amicable route with Air France to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Air France website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

On the CDG-CMN line, delays can vary according to the reactivity of Air France's legal department.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Air France systems.

What to do faced with silence or refusal from the airline?

The first refusal from Air France should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Air France is often more striking.