Flight compensation Air France:
Paris — Guangzhou

Refund and compensation Air France: route Paris to Guangzhou

The CDG - CAN route operated by Air France experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 9 456 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air France is a non-EU airline, if the flight takes off from Charles de Gaulle International Airport, the European regulation applies in full.

How to know if the flight Air France Paris - Guangzhou is eligible?

Don't confuse ticket refund and legal compensation! Even if Air France offers you a voucher for your Paris - Guangzhou flight, you can still claim the 600 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Paris, the regulation applies in the same way.

What are the conditions for Air France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Guangzhou.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

The impact of a strike on your Air France compensation

Don't be fooled by Air France's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air France is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Paris airport in case of prolonged wait?

During these long hours of waiting in the Charles de Gaulle International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Paris shouldn't cost you a penny more than originally planned for your CDG-CAN trip.

Steps: how to get your 600 € from Air France?

Starting a procedure against Air France for a flight from Paris to Guangzhou can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Paris to Guangzhou Baiyun International Airport can drag on if you don't follow up.

A collective action on the Air France flight from Paris can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.