Disrupted flight (EC 261/2004)

Flight compensation Air France:
Paris — Madrid

Planned legal compensation: 250 €

Was your flight between Charles de Gaulle International Airport (CDG) and Madrid Barajas International Airport (MAD) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Cancelled Air France flight Paris ✈ Madrid: demand your rights

Regularly, many passengers suffer delays on Paris - Madrid with Air France. Most don't know they can claim financial compensation.

On this journey of 1 065 km, each traveller impacted by {a significant delay|a cancellation attributable to Air France} can claim 250€ in payout. This is a right guaranteed by law.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Charles de Gaulle International Airport (CDG)
  • Arrival airport: Madrid Barajas International Airport (MAD)
  • Flight distance: 1 065 km (~1h20)
  • Applicable compensation: 250 €

Note that this regulation applies regardless of any cabin class, and regardless of the passenger's nationality.

How to know if the flight Air France Paris - Madrid is eligible?

For an Air France flight from Paris to Madrid, schedule adherence is a duty of result. A delay of 3 hours activates the right to {financial compensation|the 250€ payout}.

The indemnity also covers overbooking cases. If Air France overbooked the flight and you were left behind at Charles de Gaulle International Airport, the 250€ payout is owed by right.

What are the conditions for Air France to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Madrid.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Paris airport.
  • Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Paris, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air France compensation

A work stoppage by Air France's crews is considered inherent to the ordinary activity of the carrier and is no longer a valid justification to refuse the 250€.

Remember that the burden of proof lies with Air France. It is up to the airline to prove that the delay of your Paris→Madrid flight was caused by a genuinely extraordinary event.

What are your rights at Paris airport in case of prolonged wait?

On top of the {financial compensation|250€ indemnity}, EU regulation guarantees what is known as a "right to care". If your flight is delayed at Charles de Gaulle International Airport, Air France must provide you at no cost with food and drinks proportionate to the delay.

Many passengers don't know that transport between the hotel and the airport of Charles de Gaulle International Airport is also covered in the mandatory care required of Air France.

Steps: how to get your 250 € from Air France?

Get organised: capture the information screens at Charles de Gaulle International Airport indicating the cancellation, keep your expense receipts and note exact times.

Avoid the tedious paperwork on Air France's website. Choose a specialist platform to secure your 250€ indemnity. Even for a short flight, expert support makes a difference.

How long does it take to get the 250 € compensation?

Some passengers wait over 6 months for a response from Air France. An expert can cut the delay considerably.

A collective action on the Air France flight from Paris can also be a way to {get your funds|recover your 250€} faster.

What to do faced with silence or refusal from the airline?

Statistically over 60% of initial refusals from Air France are unfounded against an expert taking over. Don't give up at the first obstacle.

Aviation law experts have a vast record of rulings against Air France, which is a powerful lever in proceedings.

Help & Information

Frequently Asked Questions: Flight Paris - Madrid

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air France flight from Paris to Madrid?

According to European Regulation EC 261/2004, the distance between CDG and MAD being 1 065 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air France?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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