Flight compensation Air France:
Paris — Malta

Refund and compensation Air France: route Paris to Malta

If your trip departing from Charles de Gaulle International Airport and arriving at Luqa Airport operated by Air France was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 755 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air France is a non-EU airline, if the flight takes off from Charles de Gaulle International Airport, the European regulation applies in full.

How to know if the flight Air France Paris - Malta is eligible?

Check your actual arrival time at Malta. If Air France made you wait more than three hours on the tarmac at Luqa Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Paris, the regulation applies in the same way.

What are the conditions for Air France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Malta.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

The impact of a strike on your Air France compensation

A work stoppage of Air France crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air France is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Paris airport in case of prolonged wait?

During these long hours of waiting in the Charles de Gaulle International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Paris shouldn't cost you a penny more than originally planned for your CDG-MLA trip.

Steps: how to get your 400 € from Air France?

Starting a procedure against Air France for a flight from Paris to Malta can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Air France. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Air France on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Paris - Malta line.

In the last instance, it is the summons to court that often unlocks the payment. The company Air France will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.