Flight compensation Air France:
Paris — Nairobi

How to claim your money from Air France on Paris (CDG) → Nairobi (NBO)

Flight cancelled on your Air France flight Paris ✈ Nairobi? This affects many passengers regularly. Good news: you have concrete rights.

The good news is, for this journey of 6 495 km, Regulation CE 261/2004 obliges Air France to provide financial compensation. Long-haul flights qualify for the highest compensation tier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Bear in mind: only genuine force majeure (exceptional conditions, ATC restrictions, political instability) exempt Air France from this obligation. In all other cases, compensation must be paid.

How to know if the flight Air France Paris - Nairobi is eligible?

The 3-hour threshold is measured at the moment the aircraft doors are unlocked at Jomo Kenyatta International Airport. If the delay is confirmed and the disruption is not due to extraordinary circumstances, Air France owes you 600€.

If you had a connection are equally covered. If your first Air France segment Paris→Nairobi leads to a missed connection, the total delay at your final destination counts.

What are the conditions for Air France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Nairobi.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

The impact of a strike on your Air France compensation

A work stoppage by Air France's crews is considered inherent to the ordinary activity of the carrier and is no longer a valid justification to refuse the 600€.

Even if the 600€ are not payable due to an external strike at Paris, assistance (meals/hotel) stays owed Air France. This is a separate right.

What are your rights at Paris airport in case of prolonged wait?

Care is due after 2h of delay for this route. Air France must guarantee the wellbeing of passengers stranded at Paris. For flights over 3500 km, the assistance obligation begins after 4 hours.

If you advanced money for a taxi at Charles de Gaulle International Airport due to Air France's disruption, compile all invoices. You can request reimbursement of these costs independently of the 600€ compensation.

Steps: how to get your 600 € from Air France?

Don't underestimate the resistance from Air France. Between evasive replies and department transfers, the claim is designed to discourage you if you're unsupported.

In practice, the process is simple: you enter your flight details Paris→Nairobi, the system analyses your case, then handles everything until payment your 600€.

How long does it take to get the 600 € compensation?

Don't give up faced with Air France's silence. It's a deliberate tactic to discourage claimants. Data confirms that over 80% of passengers give up along the way.

A collective action on the Air France flight from Paris can also be a way to {get your funds|recover your 600€} faster.

What to do faced with silence or refusal from the airline?

Statistically over 60% of initial refusals from Air France are unfounded against an expert taking over. Don't give up at the first obstacle.

As a last resort, it is court action that often unlocks payment. Air France will almost always choose to pay the 600€ rather than face lawyer fees for a case doomed to fail in court.