Flight compensation Air France:
Paris — Nairobi

How to be compensated by Air France on the Paris (CDG) - Nairobi (NBO) line

From Charles de Gaulle International Airport airport, your departure with Air France to Nairobi didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 6 495 km, EC Regulation 261/2004 requires Air France to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air France Paris - Nairobi is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Jomo Kenyatta International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air France owes you 600 €.

The compensation also covers boarding denials (overbooking). If Air France sold more seats than planned and you stay on the tarmac at Charles de Gaulle International Airport, the 600 € compensation is automatic.

What are the conditions for Air France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Nairobi.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

The impact of a strike on your Air France compensation

A work stoppage of Air France crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air France is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Paris airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Charles de Gaulle International Airport, Air France must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Charles de Gaulle International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from Air France?

Getting justice against carrier Air France requires perseverance. No response or standardized refusals are common tactics.

Partner LegalTech services have tools to check actual Air France flight logs and contradict false weather excuses.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Paris to Jomo Kenyatta International Airport can drag on if you don't follow up.

A collective action on the Air France flight from Paris can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of Air France convictions, which is a decisive advantage.