Disrupted flight (EC 261/2004)

Flight compensation Air France:
Paris — Torino

Planned legal compensation: 250 €

Was your flight between Charles de Gaulle International Airport (CDG) and Torino / Caselle International Airport (TRN) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Recover your Air France flight compensation for Paris - Torino

From Charles de Gaulle International Airport, your departure with Air France to Torino didn't go as planned? Passengers have strong rights against airlines.

Thanks to EU Regulation CE 261, passengers affected by disruptions on a 573 km route can claim a fixed payout from {the carrier|Air France}.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Charles de Gaulle International Airport (CDG)
  • Arrival airport: Torino / Caselle International Airport (TRN)
  • Flight distance: 573 km (~0h43)
  • Applicable compensation: 250 €

Remember that this law applies whether you're in economy or business, and irrespective of the passenger's citizenship.

How to know if the flight Air France Paris - Torino is eligible?

In practice, to be eligible, your actual arrival at Torino / Caselle International Airport must have occurred at least 180 minutes behind the original timetable.

The 250€ fixed payout is owed individually. If you travelled as a family: every passenger can claim {the same amount|250€}. Even on a short flight, families can recover a significant sum.

What are the conditions for Air France to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Torino.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Paris airport.
  • Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Paris, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air France compensation

The rule is simple: if Air France's employees go on strike, it is a risk that {the airline|Air France} must manage. Consequently, {your compensation|the 250€} is maintained.

However, if air traffic controllers at Charles de Gaulle International Airport or security staff go on strike, this is indeed an force majeure situation. In this case, the 250€ cannot be claimed.

What are your rights at Paris airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Air France must ensure the wellbeing of passengers stuck at Paris. This 2-hour threshold applies to flights ≤1500 km.

Many passengers don't know that transport between the hotel and the airport of Charles de Gaulle International Airport is also covered in the mandatory care required of Air France.

Steps: how to get your 250 € from Air France?

Get organised: capture the information screens at Charles de Gaulle International Airport indicating the cancellation, keep your expense receipts and note agent names.

Concretely, the process is straightforward: you input your route info Paris-Torino, the expert checks your eligibility, then takes charge until you receive your 250€.

How long does it take to get the 250 € compensation?

The facts speak clearly: on average, a passenger without assistance takes over 120 days to recover their 250€ from Air France. With an expert, this drops to 4 to 8 weeks.

Current tools compress the recovery cycle to 4 to 8 weeks for the vast majority of cases {like yours|such as Air France Paris-Torino}.

What to do faced with silence or refusal from the airline?

Air France's use of complex legal jargon is often a tactic to push travellers to abandon their 250€. Refusals are particularly common on short-haul routes, where amounts seem "small" to airlines.

The threat of court action often suffices to {make Air France yield|unlock payment}. Airlines know that court fees would greatly surpass the 250€ owed.

Help & Information

Frequently Asked Questions: Flight Paris - Torino

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air France flight from Paris to Torino?

According to European Regulation EC 261/2004, the distance between CDG and TRN being 573 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air France?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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