Disrupted flight (EC 261/2004)

Flight compensation Air France:
Paris — Strasbourg

Planned legal compensation: 250 €

Was your flight between Paris-Orly Airport (ORY) and Strasbourg Airport (SXB) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Air France flight compensation for the route Paris - Strasbourg

From Paris-Orly Airport airport, your departure with Air France to Strasbourg didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 386 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Paris-Orly Airport (ORY)
  • Arrival airport: Strasbourg Airport (SXB)
  • Flight distance: 386 km (~0h29)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Air France Paris - Strasbourg is eligible?

The compensation for flight ORY-SXB is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Air France ORY-SXB flight is crucial to prove that you were present at boarding at Paris.

What are the conditions for Air France to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Strasbourg.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Paris airport.
  • Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Paris, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air France compensation

Don't be fooled by Air France's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Paris-Orly Airport or European air traffic control is an external cause over which Air France has no control.

What are your rights at Paris airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Paris-Orly Airport airport, Air France is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Paris-Orly Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Air France?

The formal notice letter and the collection of evidence of delay at Strasbourg Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Air France website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Paris to Strasbourg Airport can drag on if you don't follow up.

A collective action on the Air France flight from Paris can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Air France's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Air France convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Paris - Strasbourg

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air France flight from Paris to Strasbourg?

According to European Regulation EC 261/2004, the distance between ORY and SXB being 386 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air France?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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