Flight compensation Air France:
Sao Paulo — Paris

Complete guide: Air France compensation Sao Paulo - Paris

You travelled with Air France from Sao Paulo to Paris and the flight was disrupted? EU law mandates compensation when the airline is at fault.

Given the route between Sao Paulo and Paris (9 405 km), the EU scale provides for automatic protection in case of a breach by Air France. This intercontinental route qualifies for the highest tier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Good to know? Even if Air France is a airline based outside the EU, if the flight takes off from São Paulo International Airport, CE 261 applies in full.

How to know if the flight Air France Sao Paulo - Paris is eligible?

Three criteria are required to establish your right to 600€: {delay exceeds 3h at Paris|flight cancelled less than 14 days before|boarding denied} — and {the cause is attributable to|Air France is responsible for|the fault lies with} Air France.

An class change doesn't change your right to 600€ if the initial disruption is established under Regulation 261. The maximum tier applies regardless of cabin class.

What are the conditions for Air France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Paris.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sao Paulo airport.
• Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

The impact of a strike on your Air France compensation

Not every strike{s} release the airline from its duties. If your Sao Paulo → Paris delay was caused by an internal strike at Air France, EU courts have recently ruled that compensation is owed.

A strike by air traffic control at São Paulo International Airport or Eurocontrol is an independent circumstance over which Air France cannot act.

What are your rights at Sao Paulo airport in case of prolonged wait?

Most travellers are unaware that Air France is obliged to provide them meals, drinks and communications from the first hours at São Paulo International Airport. It's a right, not a favour.

In case of a overnight flight delay, the regulation requires that lodging and transport to and from São Paulo International Airport are entirely at the carrier's expense.

Steps: how to get your 600 € from Air France?

The battle to recover 600€ from Air France starts with sending a formal complaint. {Without a response within 6 weeks|If Air France doesn't reply}, court action is the next step.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 600€ credited in your account.

How long does it take to get the 600 € compensation?

Airlines like Air France sometimes prioritise cases handled by legal professionals to avoid late-payment penalties. Long-haul claims, with higher amounts, are sometimes processed more slowly.

By entrusting the recovery of your 600€ to a trusted partner, you spare yourself months of waiting and the stress of seeing your case ignored, as chasing are handled by legal experts.

What to do faced with silence or refusal from the airline?

Know that Air France doesn't need to justify its refusal immediately. But when you respond with documentation, the obligation to prove shifts {to the airline|onto Air France}.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.