Flight compensation Air One:
Berlin — Catania

Legal right to compensation: Air One flight between Berlin and Catania

If your trip departing from Berlin-Tegel International Airport and arriving at Catania / Fontanarossa Airport operated by Air One was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 684 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air One is a non-EU airline, if the flight takes off from Berlin-Tegel International Airport, the European regulation applies in full.

How to know if the flight Air One Berlin - Catania is eligible?

Don't confuse ticket refund and legal compensation! Even if Air One offers you a voucher for your Berlin - Catania flight, you can still claim the 400 euros cash provided by law.

Also note that the distance of 1 684 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Air One to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Catania.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Air One (technical problem, sick crew, scheduling...).

The impact of a strike on your Air One compensation

Don't be fooled by Air One's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air One is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Berlin airport in case of prolonged wait?

Don't buy your food without first asking Air One for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Berlin-Tegel International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Air One?

Starting a procedure against Air One for a flight from Berlin to Catania can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Air One. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Air One on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Air One's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.