Flight compensation Air One:
Copenhagen — Venice

Procedure: Air One flight compensation from Copenhagen to Venice

From Copenhagen Kastrup Airport airport, your departure with Air One to Venice didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 1 125 km of flight, the company Air One is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air One Copenhagen - Venice is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Venezia / Tessera - Marco Polo Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air One owes you 250 €.

An unexpected cancellation or a diverted flight from Copenhagen Kastrup Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Air One to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Venice.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Copenhagen airport.
• Airline responsibility: The problem must be attributable to Air One (technical problem, sick crew, scheduling...).

The impact of a strike on your Air One compensation

Don't be fooled by Air One's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Copenhagen Kastrup Airport or European air traffic control is an external cause over which Air One has no control.

What are your rights at Copenhagen airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Air One must ensure the well-being of its passengers stuck at Copenhagen.

Some passengers are unaware that transportation between the hotel and Copenhagen Kastrup Airport terminal is also included in the legal package due by Air One.

Steps: how to get your 250 € from Air One?

The amicable route with Air One to recover 250 € often fails without a technical and legal file.

Don't fill out complex forms on the Air One website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Copenhagen to Venezia / Tessera - Marco Polo Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Air One on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Air One's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.