Flight compensation Air One:
Paris — Catania

Claim and compensation for flight Air One Paris - Catania

The CDG - CTA route operated by Air One experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Charles de Gaulle International Airport, you are protected by the EU's legal framework. The distance of 1 631 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air One is a non-EU airline, if the flight takes off from Charles de Gaulle International Airport, the European regulation applies in full.

How to know if the flight Air One Paris - Catania is eligible?

To determine if your trip between Paris and Catania entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Paris, the regulation applies in the same way.

What are the conditions for Air One to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Catania.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Air One (technical problem, sick crew, scheduling...).

The impact of a strike on your Air One compensation

If your Air One flight from Charles de Gaulle International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Paris airport in case of prolonged wait?

During these long hours of waiting in the Charles de Gaulle International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Charles de Gaulle International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Air One?

For your Paris - Catania trip, every minute counts. Note the reasons given by Air One staff at the Charles de Gaulle International Airport counter during the incident.

By entrusting your case regarding flight CDG-CTA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air One to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Paris - Catania section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Air One should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Charles de Gaulle International Airport airport to prove their faults.