Flight compensation Air Serbia:
Berlin — Belgrade

Refund and compensation Air Serbia: route Berlin to Belgrade

If your trip departing from Berlin-Tegel International Airport and arriving at Belgrade Nikola Tesla Airport operated by Air Serbia was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 002 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air Serbia is a non-EU airline, if the flight takes off from Berlin-Tegel International Airport, the European regulation applies in full.

How to know if the flight Air Serbia Berlin - Belgrade is eligible?

Don't confuse ticket refund and legal compensation! Even if Air Serbia offers you a voucher for your Berlin - Belgrade flight, you can still claim the 250 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Berlin, the regulation applies in the same way.

What are the conditions for Air Serbia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Belgrade.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Air Serbia (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Serbia compensation

A work stoppage of Air Serbia crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

A strike by weather services at Berlin-Tegel International Airport or European air traffic control is an external cause over which Air Serbia has no control.

What are your rights at Berlin airport in case of prolonged wait?

During these long hours of waiting in the Berlin-Tegel International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Berlin-Tegel International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Air Serbia?

Starting a procedure against Air Serbia for a flight from Berlin to Belgrade can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight TXL-BEG to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Air Serbia. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Air Serbia on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Berlin - Belgrade line.

Experts in aviation law have a colossal history of Air Serbia convictions, which is a decisive advantage.