Flight compensation Alitalia:
Amsterdam — Lima

How to be compensated by Alitalia on the Amsterdam (AMS) - Lima (LIM) line

No one likes waiting for hours at the airport. If Alitalia did not respect its scheduled times for your Amsterdam - Lima flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 10 520 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Alitalia Amsterdam - Lima is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Lima airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 600 €.

The compensation also covers boarding denials (overbooking). If Alitalia sold more seats than planned and you stay on the tarmac at Amsterdam Airport Schiphol, the 600 € compensation is automatic.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lima.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Amsterdam airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Don't be fooled by Alitalia's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Alitalia is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Amsterdam airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Alitalia must ensure the well-being of its passengers stuck at Amsterdam.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Amsterdam Airport Schiphol and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from Alitalia?

The amicable route with Alitalia to recover 600 € often fails without a technical and legal file.

Don't fill out complex forms on the Alitalia website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Alitalia. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Alitalia on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.