Flight compensation Alitalia:
Amsterdam — Nairobi

Get your Alitalia flight compensation for the route Amsterdam - Nairobi

From Amsterdam Airport Schiphol airport, your departure with Alitalia to Nairobi didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 6 677 km of flight, the company Alitalia is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Alitalia Amsterdam - Nairobi is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Jomo Kenyatta International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 600 €.

An unexpected cancellation or a diverted flight from Amsterdam Airport Schiphol without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Nairobi.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Amsterdam airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

When a social movement disrupts your itinerary to Jomo Kenyatta International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Amsterdam Airport Schiphol airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Amsterdam airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Amsterdam Airport Schiphol, Alitalia must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Amsterdam Airport Schiphol terminal is also included in the legal package due by Alitalia.

Steps: how to get your 600 € from Alitalia?

The amicable route with Alitalia to recover 600 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Alitalia.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Alitalia customer service can take several weeks or even months before getting a response.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Alitalia systems.

What to do faced with silence or refusal from the airline?

The first refusal from Alitalia should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with Alitalia without the opinion of a professional who knows the real value of your prejudice at Amsterdam.