Disrupted flight (EC 261/2004)

Flight compensation Alitalia:
Gran Canaria — Madrid

Planned legal compensation: 400 €

Was your flight between Gran Canaria Airport (LPA) and Madrid Barajas International Airport (MAD) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: Alitalia flight compensation from Gran Canaria to Madrid

No one likes waiting for hours at the airport. If Alitalia did not respect its scheduled times for your Gran Canaria - Madrid flight, the law is on your side.

Fortunately, for this specific route with a distance of 1 765 km, EC Regulation 261/2004 requires Alitalia to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Gran Canaria Airport (LPA)
  • Arrival airport: Madrid Barajas International Airport (MAD)
  • Flight distance: 1 765 km (~2h12)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Alitalia Gran Canaria - Madrid is eligible?

The compensation for flight LPA-MAD is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Gran Canaria Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Alitalia to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Madrid.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Gran Canaria airport.
  • Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Gran Canaria, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Alitalia compensation

If your Alitalia flight from Gran Canaria Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Gran Canaria - Madrid flight.

What are your rights at Gran Canaria airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Gran Canaria Airport airport, Alitalia is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Gran Canaria Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Alitalia?

The amicable route with Alitalia to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Alitalia.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with Alitalia customer service can take several weeks or even months before getting a response.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Alitalia is often a maneuver to encourage the traveler to abandon their 400 €.

DGAC or its European equivalents can be slow. A private court proceeding against Alitalia is often more striking.

Help & Information

Frequently Asked Questions: Flight Gran Canaria - Madrid

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Alitalia flight from Gran Canaria to Madrid?

According to European Regulation EC 261/2004, the distance between LPA and MAD being 1 765 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Alitalia?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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