Flight compensation Alitalia:
Lima — Paris

How to be compensated by Alitalia on the Lima (LIM) - Paris (CDG) line

No one likes waiting for hours at the airport. If Alitalia did not respect its scheduled times for your Lima - Paris flight, the law is on your side.

Directive 261/2004 is clear: for 10 276 km of flight, the company Alitalia is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Alitalia Lima - Paris is eligible?

For an Alitalia flight from Lima to Paris, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

An unexpected cancellation or a diverted flight from Lima without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Paris.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lima airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Don't be fooled by Alitalia's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Alitalia is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Lima airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Lima airport, Alitalia is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Lima and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from Alitalia?

The amicable route with Alitalia to recover 600 € often fails without a technical and legal file.

Don't fill out complex forms on the Alitalia website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Lima to Charles de Gaulle International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Alitalia on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Lima - Paris line.

In the last instance, it is the summons to court that often unlocks the payment. The company Alitalia will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.