Flight compensation Alitalia:
Lisbon — Venice

How to be compensated by Alitalia on the Lisbon (LIS) - Venice (VCE) line

No one likes waiting for hours at the airport. If Alitalia did not respect its scheduled times for your Lisbon - Venice flight, the law is on your side.

Directive 261/2004 is clear: for 1 915 km of flight, the company Alitalia is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Alitalia Lisbon - Venice is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Venezia / Tessera - Marco Polo Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 400 €.

Keeping your travel documents for the Alitalia LIS-VCE flight is crucial to prove that you were present at boarding at Lisbon.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Venice.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Not all strikes exempt the company from its obligations. If the delay of your Lisbon - Venice trip is due to an internal strike within Alitalia, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Lisbon Portela Airport or European air traffic control is an external cause over which Alitalia has no control.

What are your rights at Lisbon airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Lisbon Portela Airport airport, Alitalia is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Lisbon Portela Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Alitalia?

Getting justice against carrier Alitalia requires perseverance. No response or standardized refusals are common tactics.

Don't fill out complex forms on the Alitalia website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Lisbon to Venezia / Tessera - Marco Polo Airport can drag on if you don't follow up.

A collective action on the Alitalia flight from Lisbon can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Alitalia's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Alitalia convictions, which is a decisive advantage.