Disrupted flight (EC 261/2004)

Flight compensation Alitalia:
London — Milan

Planned legal compensation: 250 €

Was your flight between London Heathrow Airport (LHR) and Linate Airport (LIN) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Alitalia passengers London-Milan: your guide to get compensated

If your journey from London Heathrow Airport to Linate Airport operated by Alitalia was disrupted, the law protects you when dealing with the carrier.

Don't miss this opportunity: the Alitalia flight London - Milan (981 km) qualifies you for 250€ per person under CE 261/2004.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: London Heathrow Airport (LHR)
  • Arrival airport: Linate Airport (LIN)
  • Flight distance: 981 km (~1h14)
  • Applicable compensation: 250 €

CE 261/2004 is one of the most advanced consumer protection frameworks in the world. All affected travellers would benefit from making use of it.

How to know if the flight Alitalia London - Milan is eligible?

Three conditions must be met to trigger your right to 250€: {delay exceeds 3h at Milan|flight cancelled less than 14 days before|boarding denied} — and {the cause is attributable to|Alitalia is responsible for|the fault lies with} Alitalia.

A little-known fact: you have several years to file your claim against Alitalia for the London→Milan flight. Don't assume it's impossible to claim if the incident was some time ago.

What are the conditions for Alitalia to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Milan.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at London airport.
  • Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from London, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Alitalia compensation

When industrial action disrupts your journey to Linate Airport, {the airline|Alitalia} will often try to refuse the claim. However, a strike by its employees no longer constitutes, according to case law, an exempting circumstance.

Don't take at face value Alitalia's explanation. Many airlines wrongly categorise their own staff disputes as force majeure to avoid {paying compensation|the 250€}.

What are your rights at London airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Alitalia must ensure the wellbeing of passengers stuck at London. This 2-hour threshold applies to flights ≤1500 km.

Even in extraordinary circumstances, the right to assistance at London remains valid. The hotel is owed if Alitalia pushes your flight by a day.

Steps: how to get your 250 € from Alitalia?

It is strongly recommended to keep your Alitalia boarding pass and all communications regarding the delay at London Heathrow Airport. These documents are crucial for supporting your case.

The key advantage: they absorb 100% of the risk and only charge when the 250€ case is won.

How long does it take to get the 250 € compensation?

Prepare yourself if you hear nothing within the first fortnight. The typical delay for a carrier like Alitalia to process a complex claim usually ranges from 4 to 12 weeks.

The advantage of outsourcing your case to a specialist service is that they can accelerate the process through automated legal notices and the constant threat of court action.

What to do faced with silence or refusal from the airline?

Alitalia's use of complex legal jargon is often a tactic to push travellers to abandon their 250€. Refusals are particularly common on short-haul routes, where amounts seem "small" to airlines.

Don't let Alitalia to keep the {money|250€} that is rightfully yours. Every day that passes doing nothing is time gained for {the airline|Alitalia} and a missed opportunity for your finances.

Help & Information

Frequently Asked Questions: Flight London - Milan

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Alitalia flight from London to Milan?

According to European Regulation EC 261/2004, the distance between LHR and LIN being 981 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Alitalia?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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