Flight compensation Alitalia:
Madrid — Mexico City

Legal right: Alitalia flight between Madrid and Mexico City

If your journey from Madrid Barajas International Airport to Licenciado Benito Juarez International Airport operated by Alitalia was disrupted, legal remedies exist when dealing with the carrier.

Don't miss this opportunity: the Alitalia flight Madrid - Mexico City (9 067 km) qualifies you for 600€ per person under CE 261/2004.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Alitalia is a non-EU carrier, if the flight departs from Madrid Barajas International Airport, EU regulation applies completely.

How to know if the flight Alitalia Madrid - Mexico City is eligible?

Don't confuse ticket refund and legal compensation! Even if Alitalia offers you a travel credit for your Madrid → Mexico City flight, you can also demand the monetary compensation of 600€ provided by law.

In the case of a cancellation, if you were notified less than 14 days before your departure from Madrid, the regulation applies in the same way.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Mexico City.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Not every strike{s} release the airline from its duties. If your Madrid → Mexico City delay was caused by an internal strike at Alitalia, EU courts have recently ruled that compensation is owed.

A strike by air traffic control at Madrid Barajas International Airport or Eurocontrol is an independent circumstance over which Alitalia cannot act.

What are your rights at Madrid airport in case of prolonged wait?

If Madrid Barajas International Airport becomes your temporary home because of Alitalia, know that your basic needs must be met by the airline. On a long-haul like this, assistance is due from 4 hours of delay.

The regulation is very clear: assistance is not an optional courtesy from Alitalia. It is a binding duty that can be sanctioned.

Steps: how to get your 600 € from Alitalia?

The battle to recover 600€ from Alitalia starts with sending a formal complaint. {Without a response within 6 weeks|If Alitalia doesn't reply}, court action is the next step.

Thousands passengers have already recovered their indemnity through these services. Why not you for Alitalia Madrid→Mexico City?

How long does it take to get the 600 € compensation?

Many claimants wait more than half a year for a response from Alitalia. An specialist can cut the delay considerably.

Think about it: without lifting a finger, experts operate to recover your 600€ for the Alitalia Madrid-Mexico City flight. That's the luxury of delegation.

What to do faced with silence or refusal from the airline?

Statistically over 60% of initial refusals from Alitalia are unfounded against an expert taking over. Don't give up at the first obstacle.

{Facing a refusal|If Alitalia persists}, three paths are available: filing with the national CAA, an ombudsman, or legal action. An professional will determine the best route for {your situation|the Madrid-Mexico City case}.