Flight compensation Alitalia:
Madrid — Mexico City

Legal right to compensation: Alitalia flight between Madrid and Mexico City

If your trip departing from Madrid Barajas International Airport and arriving at Licenciado Benito Juarez International Airport operated by Alitalia was disrupted, you are not alone against the airline.

By taking off from Madrid Barajas International Airport, you are protected by the EU's legal framework. The distance of 9 067 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Alitalia is a non-EU airline, if the flight takes off from Madrid Barajas International Airport, the European regulation applies in full.

How to know if the flight Alitalia Madrid - Mexico City is eligible?

Don't confuse ticket refund and legal compensation! Even if Alitalia offers you a voucher for your Madrid - Mexico City flight, you can still claim the 600 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Madrid, the regulation applies in the same way.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Mexico City.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Don't be fooled by Alitalia's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 600 € is not payable due to an external strike at Madrid, assistance (meals/hotel) remains mandatory for Alitalia.

What are your rights at Madrid airport in case of prolonged wait?

During these long hours of waiting in the Madrid Barajas International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Madrid remains valid. The hotel is due if Alitalia offsets your flight by one night.

Steps: how to get your 600 € from Alitalia?

Starting a procedure against Alitalia for a flight from Madrid to Mexico City can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight MAD-MEX to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Airlines like Alitalia sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Alitalia flight from Madrid can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Madrid - Mexico City line.

In the last instance, it is the summons to court that often unlocks the payment. The company Alitalia will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.