Flight compensation Alitalia:
Mexico City — Madrid

Procedure: Alitalia flight compensation from Mexico City to Madrid

No one likes waiting for hours at the airport. If Alitalia did not respect its scheduled times for your Mexico City - Madrid flight, the law is on your side.

Directive 261/2004 is clear: for 9 067 km of flight, the company Alitalia is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Alitalia Mexico City - Madrid is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Madrid Barajas International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 600 €.

The compensation also covers boarding denials (overbooking). If Alitalia sold more seats than planned and you stay on the tarmac at Licenciado Benito Juarez International Airport, the 600 € compensation is automatic.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Madrid.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Mexico City airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

If your Alitalia flight from Licenciado Benito Juarez International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Mexico City - Madrid flight.

What are your rights at Mexico City airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Alitalia must ensure the well-being of its passengers stuck at Mexico City.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Licenciado Benito Juarez International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from Alitalia?

The amicable route with Alitalia to recover 600 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Alitalia.

How long does it take to get the 600 € compensation?

On the MEX-MAD line, delays can vary according to the reactivity of Alitalia's legal department.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Alitalia systems.

What to do faced with silence or refusal from the airline?

The first refusal from Alitalia should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with Alitalia without the opinion of a professional who knows the real value of your prejudice at Mexico City.