Disrupted flight (EC 261/2004)

Flight compensation Alitalia:
Milan — London

Planned legal compensation: 250 €

Was your flight between Linate Airport (LIN) and London City Airport (LCY) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to be compensated by Alitalia on the Milan (LIN) - London (LCY) line

Have you experienced a major inconvenience during your trip between Milan and London with Alitalia? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 956 km of flight, the company Alitalia is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Linate Airport (LIN)
  • Arrival airport: London City Airport (LCY)
  • Flight distance: 956 km (~1h12)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Alitalia Milan - London is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at London City Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 250 €.

The compensation also covers boarding denials (overbooking). If Alitalia sold more seats than planned and you stay on the tarmac at Linate Airport, the 250 € compensation is automatic.

What are the conditions for Alitalia to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Milan airport.
  • Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Milan, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Alitalia compensation

If your Alitalia flight from Linate Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Milan airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Linate Airport, Alitalia must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Linate Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Alitalia?

Getting justice against carrier Alitalia requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Alitalia.

How long does it take to get the 250 € compensation?

On the LIN-LCY line, delays can vary according to the reactivity of Alitalia's legal department.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Alitalia systems.

What to do faced with silence or refusal from the airline?

The first refusal from Alitalia should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 250 €, don't compromise with Alitalia without the opinion of a professional who knows the real value of your prejudice at Milan.

Help & Information

Frequently Asked Questions: Flight Milan - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Alitalia flight from Milan to London?

According to European Regulation EC 261/2004, the distance between LIN and LCY being 956 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Alitalia?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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