Flight compensation Alitalia:
Moscow — Milano

Legal right to compensation: Alitalia flight between Moscow and Milano

If your trip departing from Sheremetyevo International Airport and arriving at Malpensa International Airport operated by Alitalia was disrupted, you are not alone against the airline.

By taking off from Sheremetyevo International Airport, you are protected by the EU's legal framework. The distance of 2 297 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Alitalia is a non-EU airline, if the flight takes off from Sheremetyevo International Airport, the European regulation applies in full.

How to know if the flight Alitalia Moscow - Milano is eligible?

Don't confuse ticket refund and legal compensation! Even if Alitalia offers you a voucher for your Moscow - Milano flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Moscow, the regulation applies in the same way.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Milano.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Moscow airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Not all strikes exempt the company from its obligations. If the delay of your Moscow - Milano trip is due to an internal strike within Alitalia, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Alitalia is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Moscow airport in case of prolonged wait?

Don't buy your food without first asking Alitalia for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Sheremetyevo International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Alitalia?

For your Moscow - Milano trip, every minute counts. Note the reasons given by Alitalia staff at the Sheremetyevo International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Airlines like Alitalia sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Alitalia on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Moscow - Milano line.

Experts in aviation law have a colossal history of Alitalia convictions, which is a decisive advantage.