Disrupted flight (EC 261/2004)

Flight compensation Alitalia:
Moscow — Milano

Planned legal compensation: 400 €

Was your flight between Sheremetyevo International Airport (SVO) and Malpensa International Airport (MXP) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim up to 400€ for Alitalia flight Moscow - Milano

A cancellation on Alitalia Moscow - Milano entitles you to up to 400€. Find out if you're eligible.

Departing from Sheremetyevo International Airport, you are protected by EU law. The distance of 2 297 km determines the amount of your compensation. Your flight sits in the middle bracket.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Sheremetyevo International Airport (SVO)
  • Arrival airport: Malpensa International Airport (MXP)
  • Flight distance: 2 297 km (~2h52)
  • Applicable compensation: 400 €

Since the Sturgeon ruling of 2009, delays over 3 hours are treated the same as cancellations regarding payout entitlement. This greatly broadened the scope of the regulation.

How to know if the flight Alitalia Moscow - Milano is eligible?

Your eligibility rests on objective criteria. Eurocontrol data will verify the precise moment of actual arrival at Malpensa International Airport.

Even if Alitalia offers a replacement flight, the 400€ indemnity remains owed if the final delay at Milano is over the 180-minute threshold.

What are the conditions for Alitalia to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Milano.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Moscow airport.
  • Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Moscow, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Alitalia compensation

In practice, cabin crew walkouts at Alitalia are cases where {compensation is almost certain|your chances of getting 400€ are high}. Specialists master this distinction and can exploit it in your favour.

Even if the 400€ are not owed due to an external strike at Moscow, care (food/accommodation) remains mandatory Alitalia. Keep this in mind.

What are your rights at Moscow airport in case of prolonged wait?

The right to care is a crucial provision of the EU text. Regardless of the 400€ question, if the delay drags on at Sheremetyevo International Airport, Alitalia is obliged to provide coupons for food and drink.

The complete chain of care comprises: drinks and snacks, full meals proportionate to the wait, calls or emails, and hotel with shuttles if an overnight stay is needed. All of this paid by Alitalia.

Steps: how to get your 400 € from Alitalia?

For your Moscow → Milano route, precision is crucial. Record the reasons given by Alitalia staff at Sheremetyevo International Airport during the incident.

Over 150,000 passengers have obtained their compensation through expert partners. Join them for Alitalia Moscow-Milano?

How long does it take to get the 400 € compensation?

Some passengers wait over 6 months for a response from Alitalia. An expert can halve this time.

By entrusting the recovery of your 400€ to a trusted partner, you spare yourself months of waiting and the stress of seeing your case ignored, as chasing are handled by legal experts.

What to do faced with silence or refusal from the airline?

Don't believe Alitalia's letter stating that Moscow's airport was hit by weather without checking official reports.

If you are confident of your eligibility, you can approach the national aviation body of the departure country, or better still, escalate the case to court with a specialist legal counsel.

Help & Information

Frequently Asked Questions: Flight Moscow - Milano

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Alitalia flight from Moscow to Milano?

According to European Regulation EC 261/2004, the distance between SVO and MXP being 2 297 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Alitalia?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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