Flight compensation Alitalia:
Palermo — London

Procedure: Alitalia flight compensation from Palermo to London

No one likes waiting for hours at the airport. If Alitalia did not respect its scheduled times for your Palermo - London flight, the law is on your side.

Fortunately, for this specific route with a distance of 1 778 km, EC Regulation 261/2004 requires Alitalia to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Alitalia Palermo - London is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at London Gatwick Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 400 €.

The compensation also covers boarding denials (overbooking). If Alitalia sold more seats than planned and you stay on the tarmac at Palermo / Punta Raisi Airport, the 400 € compensation is automatic.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Palermo airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

A work stoppage of Alitalia crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Alitalia is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Palermo airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Palermo / Punta Raisi Airport, Alitalia must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Palermo / Punta Raisi Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Alitalia?

The formal notice letter and the collection of evidence of delay at London Gatwick Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Alitalia flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Alitalia. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take Alitalia's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Alitalia convictions, which is a decisive advantage.