Flight compensation Alitalia:
Palermo — Venice

How to be compensated by Alitalia on the Palermo (PMO) - Venice (VCE) line

From Palermo / Punta Raisi Airport airport, your departure with Alitalia to Venice didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 817 km of flight, the company Alitalia is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Alitalia Palermo - Venice is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Venezia / Tessera - Marco Polo Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 250 €.

An unexpected cancellation or a diverted flight from Palermo / Punta Raisi Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Venice.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Palermo airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Don't be fooled by Alitalia's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Palermo / Punta Raisi Airport or European air traffic control is an external cause over which Alitalia has no control.

What are your rights at Palermo airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Alitalia must ensure the well-being of its passengers stuck at Palermo.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Palermo / Punta Raisi Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Alitalia?

The formal notice letter and the collection of evidence of delay at Venezia / Tessera - Marco Polo Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Alitalia website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Alitalia. An expert can reduce this time by half.

A collective action on the Alitalia flight from Palermo can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Palermo - Venice line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.