Flight compensation Alitalia:
Paris — Genoa

Alitalia flight Paris - Genoa: your rights to compensation

From Charles de Gaulle International Airport, your departure with Alitalia to Genoa didn't go as planned? Passengers have strong rights against airlines.

Thanks to EU Regulation CE 261, passengers affected by disruptions on a 701 km route can claim a fixed payout from {the carrier|Alitalia}.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This lump-sum compensation system was designed to deter airlines from altering schedules without valid grounds. Make sure you invoke this often-overlooked regulation.

How to know if the flight Alitalia Paris - Genoa is eligible?

For an Alitalia flight from Paris to Genoa, punctuality is a contractual obligation. A delay of 180 minutes triggers the right to {financial compensation|the 250€ payout}.

Retain your travel documents for the Alitalia CDG-GOA flight — they are crucial to demonstrate you were checked in for boarding at Paris.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Genoa.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Not all strike{s} exempt the airline from its obligations. If your Paris - Genoa delay was caused by an staff strike at Alitalia, the CJEU have confirmed that this entitles you to a payout.

A strike by ATC services at Charles de Gaulle International Airport or European ATC is an external cause over which Alitalia has no control.

What are your rights at Paris airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Alitalia must ensure the wellbeing of passengers stuck at Paris. This 2-hour threshold applies to flights ≤1500 km.

If your replacement flight is only the next day, Alitalia must also cover your hotel night close to Charles de Gaulle International Airport and the shuttle transfer between the airport and accommodation.

Steps: how to get your 250 € from Alitalia?

Be methodical: photograph the departure boards at Charles de Gaulle International Airport showing the delay, save meal and taxi invoices and record agent names.

To maximise your chances of success, use a recovery service. These experts master the regulations and won't back down from Alitalia's legal department.

How long does it take to get the 250 € compensation?

Some passengers wait over 6 months for a response from Alitalia. An expert can cut the delay considerably.

Technology now allow you to track in real time the progress of your claim against Alitalia through an online dashboard. Short-haul cases are often resolved more quickly.

What to do faced with silence or refusal from the airline?

Don't take at face value Alitalia's email claiming that Paris's airport was blocked by snow without consulting certified METAR data.

Aviation law experts have a vast record of rulings against Alitalia, which is a powerful lever in proceedings.