Disrupted flight (EC 261/2004)

Flight compensation Alitalia:
Paris — Lisbon

Planned legal compensation: 250 €

Was your flight between Charles de Gaulle International Airport (CDG) and Lisbon Portela Airport (LIS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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File your refund for Alitalia Paris → Lisbon

The stress of a cancellation at Charles de Gaulle International Airport towards Lisbon with Alitalia gives you a right to a payout. Here are the steps you can take.

The legal coverage under CE 261/2004 applies by law when Alitalia breaches its duties on the 1 470 km route from Paris to Lisbon.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Charles de Gaulle International Airport (CDG)
  • Arrival airport: Lisbon Portela Airport (LIS)
  • Flight distance: 1 470 km (~1h50)
  • Applicable compensation: 250 €

Since the landmark CJEU judgment, significant arrival delays are treated like a cancellation for the right to compensation. This significantly strengthened the reach of CE 261.

How to know if the flight Alitalia Paris - Lisbon is eligible?

Your entitlement depends on verifiable facts. Official flight records will confirm the exact time of door opening at Lisbon Portela Airport.

Even if Alitalia reroutes you, the 250€ compensation still applies if the arrival at Lisbon exceeds 3 hours.

What are the conditions for Alitalia to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Paris airport.
  • Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Paris, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Alitalia compensation

The CJEU has definitively ruled: staff strikes are not force majeure for carriers. This precedent is authoritative across all 27 EU member states.

Important nuance: if the cancellation is directly attributable to ground services, Alitalia is exempted from the obligation to pay the 250€ compensation, while maintaining its duty of assistance.

What are your rights at Paris airport in case of prolonged wait?

On top of the {financial compensation|250€ indemnity}, EU regulation mandates what is known as a duty of assistance. If your flight is held at Charles de Gaulle International Airport, Alitalia must supply you free of charge with meals and refreshments in reasonable quantity the waiting time.

The full package of assistance includes: refreshments, hot meals if the delay warrants it, two free communications, and accommodation plus transfers if the flight is postponed. Everything at the expense of Alitalia.

Steps: how to get your 250 € from Alitalia?

Launching a claim against Alitalia for a flight from Paris to Lisbon can be daunting if you act without help. The airline's team frequently will invoke extraordinary circumstances to dodge liability.

The key advantage: they absorb 100% of the risk and only charge when the 250€ case is won.

How long does it take to get the 250 € compensation?

The paradox: the longer Alitalia delays paying your 250€, the more the final bill risks growing in penalties. Lawyers exploit this fact to force the airline's hand.

By choosing a "No Win, No Fee" service, you take no risk. If the 250€ aren't recovered, you owe nothing. As transparent as that.

What to do faced with silence or refusal from the airline?

Data shows that a majority of first rejections from Alitalia don't hold up when challenged by a documented counter-claim. Don't stop at the first hurdle.

{Facing a refusal|If Alitalia persists}, three options exist: approaching the aviation authority, mediation, or court proceedings. An expert will guide you the most effective channel for {your situation|the Paris→Lisbon case}.

Help & Information

Frequently Asked Questions: Flight Paris - Lisbon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Alitalia flight from Paris to Lisbon?

According to European Regulation EC 261/2004, the distance between CDG and LIS being 1 470 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Alitalia?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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