Flight compensation Alitalia:
Paris — Pau

Refund and compensation Alitalia: route Paris to Pau

If your trip departing from Charles de Gaulle International Airport and arriving at Pau operated by Alitalia was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 667 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Alitalia is a non-EU airline, if the flight takes off from Charles de Gaulle International Airport, the European regulation applies in full.

How to know if the flight Alitalia Paris - Pau is eligible?

Don't confuse ticket refund and legal compensation! Even if Alitalia offers you a voucher for your Paris - Pau flight, you can still claim the 250 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Paris, the regulation applies in the same way.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Pau.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

A work stoppage of Alitalia crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Even if 250 € is not payable due to an external strike at Paris, assistance (meals/hotel) remains mandatory for Alitalia.

What are your rights at Paris airport in case of prolonged wait?

During these long hours of waiting in the Charles de Gaulle International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Charles de Gaulle International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Alitalia?

It is strongly recommended to keep your Alitalia boarding pass and any communication relating to the delay suffered at Charles de Gaulle International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight CDG-PUF to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Airlines like Alitalia sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Alitalia flight from Paris can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Paris - Pau line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.