Flight compensation Alitalia:
Porto — Rome

Refund and compensation Alitalia: route Porto to Rome

The OPO - FCO route operated by Alitalia experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 738 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Alitalia is a non-EU airline, if the flight takes off from Porto, the European regulation applies in full.

How to know if the flight Alitalia Porto - Rome is eligible?

Check your actual arrival time at Rome. If Alitalia made you wait more than three hours on the tarmac at Leonardo Da Vinci (Fiumicino) International Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Rome.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Porto airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Don't be fooled by Alitalia's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Porto, assistance (meals/hotel) remains mandatory for Alitalia.

What are your rights at Porto airport in case of prolonged wait?

During these long hours of waiting in the Porto terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Porto shouldn't cost you a penny more than originally planned for your OPO-FCO trip.

Steps: how to get your 400 € from Alitalia?

For your Porto - Rome trip, every minute counts. Note the reasons given by Alitalia staff at the Porto counter during the incident.

By entrusting your case regarding flight OPO-FCO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Porto to Leonardo Da Vinci (Fiumicino) International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Alitalia on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Alitalia will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.