Flight compensation Alitalia:
Rome — Copenhagen

Refund and compensation Alitalia: route Rome to Copenhagen

The FCO - CPH route operated by Alitalia experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 537 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Alitalia is a non-EU airline, if the flight takes off from Leonardo Da Vinci (Fiumicino) International Airport, the European regulation applies in full.

How to know if the flight Alitalia Rome - Copenhagen is eligible?

Don't confuse ticket refund and legal compensation! Even if Alitalia offers you a voucher for your Rome - Copenhagen flight, you can still claim the 400 euros cash provided by law.

Also note that the distance of 1 537 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Not all strikes exempt the company from its obligations. If the delay of your Rome - Copenhagen trip is due to an internal strike within Alitalia, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Rome, assistance (meals/hotel) remains mandatory for Alitalia.

What are your rights at Rome airport in case of prolonged wait?

If Leonardo Da Vinci (Fiumicino) International Airport airport becomes your temporary residence because of Alitalia, know that your essential needs must be covered by the carrier.

Your forced stay at Rome shouldn't cost you a penny more than originally planned for your FCO-CPH trip.

Steps: how to get your 400 € from Alitalia?

It is strongly recommended to keep your Alitalia boarding pass and any communication relating to the delay suffered at Leonardo Da Vinci (Fiumicino) International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Alitalia. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Alitalia on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Alitalia's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.