Flight compensation Alitalia:
Rome — Sao Paulo

Refund and compensation Alitalia: route Rome to Sao Paulo

If your trip departing from Leonardo Da Vinci (Fiumicino) International Airport and arriving at São Paulo International Airport operated by Alitalia was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 9 433 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Alitalia is a non-EU airline, if the flight takes off from Leonardo Da Vinci (Fiumicino) International Airport, the European regulation applies in full.

How to know if the flight Alitalia Rome - Sao Paulo is eligible?

Check your actual arrival time at Sao Paulo. If Alitalia made you wait more than three hours on the tarmac at São Paulo International Airport, your claim is legitimate.

Also note that the distance of 9 433 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Sao Paulo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

When a social movement disrupts your itinerary to São Paulo International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Leonardo Da Vinci (Fiumicino) International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Rome airport in case of prolonged wait?

During these long hours of waiting in the Leonardo Da Vinci (Fiumicino) International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Rome remains valid. The hotel is due if Alitalia offsets your flight by one night.

Steps: how to get your 600 € from Alitalia?

For your Rome - Sao Paulo trip, every minute counts. Note the reasons given by Alitalia staff at the Leonardo Da Vinci (Fiumicino) International Airport counter during the incident.

By entrusting your case regarding flight FCO-GRU to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Alitalia to validate a complex file often varies between four and twelve weeks.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Alitalia systems.

What to do faced with silence or refusal from the airline?

The first refusal from Alitalia should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Leonardo Da Vinci (Fiumicino) International Airport airport to prove their faults.