Flight compensation Alitalia:
Rome — Shanghai

Alitalia passengers Rome-Shanghai: what to do to file a claim

If your flight from Leonardo Da Vinci (Fiumicino) International Airport to Shanghai Pudong International Airport flown by Alitalia was impacted, the law protects you when dealing with the airline.

Given the distance between Rome and Shanghai (9 170 km), CE 261 mandates a statutory payout in case of fault by Alitalia. This intercontinental route qualifies for the highest tier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is by no means a commercial courtesy from Alitalia, but a binding duty that applies to all flights subject to the scope of the directive.

How to know if the flight Alitalia Rome - Shanghai is eligible?

Be sure to keep your travel documents for the Alitalia FCO→PVG flight. They constitute the essential proof of your entitlement.

What many don't know: you have several years to submit your request against Alitalia for the Rome-Shanghai flight. Don't think it's too late even after several months.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Shanghai.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

The rule is simple: if Alitalia's employees go on strike, it is a risk that {the airline|Alitalia} must manage. Consequently, {your compensation|the 600€} is maintained.

However, if air traffic controllers at Leonardo Da Vinci (Fiumicino) International Airport or security staff go on strike, this is indeed an force majeure situation. In this case, the 600€ cannot be claimed.

What are your rights at Rome airport in case of prolonged wait?

Most travellers are unaware that Alitalia is obliged to provide them meals, drinks and communications from the first hours at Leonardo Da Vinci (Fiumicino) International Airport. It's a right, not a favour.

In case of a overnight flight delay, the regulation requires that lodging and transport to and from Leonardo Da Vinci (Fiumicino) International Airport are entirely at the carrier's expense.

Steps: how to get your 600 € from Alitalia?

It is strongly recommended to keep your Alitalia boarding pass and all communications regarding the delay at Leonardo Da Vinci (Fiumicino) International Airport. These documents are crucial for supporting your case.

Thousands passengers have already recovered their indemnity through these services. Your turn for Alitalia Rome→Shanghai?

How long does it take to get the 600 € compensation?

On the FCO-PVG route, timelines can vary depending on the speed of Alitalia's claims team.

The advantage of delegating your claim to a LegalTech firm is that they can speed up the process through industrialised follow-up and the prospect of litigation.

What to do faced with silence or refusal from the airline?

The initial rejection from Alitalia must not make you give up. In most cases, passenger services invoke "weather" by default to gauge the traveller's persistence.

A recovery firm will know precisely how to rebut Alitalia's excuses, having access to certified weather records and traffic reports from Leonardo Da Vinci (Fiumicino) International Airport to prove the airline's fault.