Disrupted flight (EC 261/2004)

Flight compensation Alitalia:
Rome — Shanghai

Planned legal compensation: 600 €

Was your flight between Leonardo Da Vinci (Fiumicino) International Airport (FCO) and Shanghai Pudong International Airport (PVG) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Refund and compensation Alitalia: route Rome to Shanghai

If your trip departing from Leonardo Da Vinci (Fiumicino) International Airport and arriving at Shanghai Pudong International Airport operated by Alitalia was disrupted, you are not alone against the airline.

Given the route between Rome and Shanghai (9 170 km), the European scale provides automatic financial protection in case of failure by Alitalia.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Leonardo Da Vinci (Fiumicino) International Airport (FCO)
  • Arrival airport: Shanghai Pudong International Airport (PVG)
  • Flight distance: 9 170 km (~11h28)
  • Applicable compensation: 600 €

This is not a commercial gesture from Alitalia, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Alitalia Rome - Shanghai is eligible?

Check your actual arrival time at Shanghai. If Alitalia made you wait more than three hours on the tarmac at Shanghai Pudong International Airport, your claim is legitimate.

Also note that the distance of 9 170 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Alitalia to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Shanghai.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Rome airport.
  • Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Rome, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Alitalia compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Alitalia staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Rome - Shanghai flight.

What are your rights at Rome airport in case of prolonged wait?

If Leonardo Da Vinci (Fiumicino) International Airport airport becomes your temporary residence because of Alitalia, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Rome remains valid. The hotel is due if Alitalia offsets your flight by one night.

Steps: how to get your 600 € from Alitalia?

It is strongly recommended to keep your Alitalia boarding pass and any communication relating to the delay suffered at Leonardo Da Vinci (Fiumicino) International Airport airport. These documents will be vital for your case.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 600 € without stress.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Alitalia customer service can take several weeks or even months before getting a response.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Alitalia is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Leonardo Da Vinci (Fiumicino) International Airport airport to prove their faults.

Help & Information

Frequently Asked Questions: Flight Rome - Shanghai

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Alitalia flight from Rome to Shanghai?

According to European Regulation EC 261/2004, the distance between FCO and PVG being 9 170 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Alitalia?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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