Flight compensation Alitalia:
Sao Paulo — Rome

Refund and compensation Alitalia: route Sao Paulo to Rome

If your trip departing from São Paulo International Airport and arriving at Leonardo Da Vinci (Fiumicino) International Airport operated by Alitalia was disrupted, you are not alone against the airline.

Given the route between Sao Paulo and Rome (9 433 km), the European scale provides automatic financial protection in case of failure by Alitalia.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Alitalia.

How to know if the flight Alitalia Sao Paulo - Rome is eligible?

To determine if your trip between Sao Paulo and Rome entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Rome.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sao Paulo airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

When a social movement disrupts your itinerary to Leonardo Da Vinci (Fiumicino) International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at São Paulo International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Sao Paulo airport in case of prolonged wait?

During these long hours of waiting in the São Paulo International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to São Paulo International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from Alitalia?

It is strongly recommended to keep your Alitalia boarding pass and any communication relating to the delay suffered at São Paulo International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight GRU-FCO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Alitalia customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Sao Paulo - Rome section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Alitalia is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from São Paulo International Airport airport to prove their faults.