Flight compensation Alitalia:
Shanghai — Rome

Refund and compensation Alitalia: route Shanghai to Rome

If your trip departing from Shanghai Pudong International Airport and arriving at Leonardo Da Vinci (Fiumicino) International Airport operated by Alitalia was disrupted, you are not alone against the airline.

Given the route between Shanghai and Rome (9 170 km), the European scale provides automatic financial protection in case of failure by Alitalia.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Alitalia.

How to know if the flight Alitalia Shanghai - Rome is eligible?

Check your actual arrival time at Rome. If Alitalia made you wait more than three hours on the tarmac at Leonardo Da Vinci (Fiumicino) International Airport, your claim is legitimate.

Also note that the distance of 9 170 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Rome.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Shanghai airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Alitalia staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Shanghai - Rome flight.

What are your rights at Shanghai airport in case of prolonged wait?

During these long hours of waiting in the Shanghai Pudong International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Shanghai shouldn't cost you a penny more than originally planned for your PVG-FCO trip.

Steps: how to get your 600 € from Alitalia?

Starting a procedure against Alitalia for a flight from Shanghai to Rome can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Alitalia customer service can take several weeks or even months before getting a response.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The first refusal from Alitalia should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with Alitalia without the opinion of a professional who knows the real value of your prejudice at Shanghai.