Flight compensation Alitalia:
St. Petersburg — Milano

Legal right to compensation: Alitalia flight between St. Petersburg and Milano

If your trip departing from Pulkovo Airport and arriving at Malpensa International Airport operated by Alitalia was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 2 122 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Alitalia, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Alitalia St. Petersburg - Milano is eligible?

Don't confuse ticket refund and legal compensation! Even if Alitalia offers you a voucher for your St. Petersburg - Milano flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Milano.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at St. Petersburg airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

A work stoppage of Alitalia crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Even if 400 € is not payable due to an external strike at St. Petersburg, assistance (meals/hotel) remains mandatory for Alitalia.

What are your rights at St. Petersburg airport in case of prolonged wait?

During these long hours of waiting in the Pulkovo Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at St. Petersburg shouldn't cost you a penny more than originally planned for your LED-MXP trip.

Steps: how to get your 400 € from Alitalia?

Starting a procedure against Alitalia for a flight from St. Petersburg to Milano can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from St. Petersburg to Malpensa International Airport can drag on if you don't follow up.

A collective action on the Alitalia flight from St. Petersburg can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Alitalia's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Alitalia convictions, which is a decisive advantage.