Flight compensation Alitalia:
Tel-aviv — Rome

How to be compensated by Alitalia on the Tel-aviv (TLV) - Rome (FCO) line

From Ben Gurion International Airport airport, your departure with Alitalia to Rome didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 279 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Alitalia Tel-aviv - Rome is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Leonardo Da Vinci (Fiumicino) International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 400 €.

An unexpected cancellation or a diverted flight from Ben Gurion International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Rome.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tel-aviv airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Don't be fooled by Alitalia's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Ben Gurion International Airport or European air traffic control is an external cause over which Alitalia has no control.

What are your rights at Tel-aviv airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Ben Gurion International Airport, Alitalia must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Ben Gurion International Airport terminal is also included in the legal package due by Alitalia.

Steps: how to get your 400 € from Alitalia?

The amicable route with Alitalia to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Alitalia website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Airlines like Alitalia sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Alitalia flight from Tel-aviv can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Tel-aviv - Rome line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.