Flight compensation Alitalia:
Thessaloniki — Rome

Claim and compensation for flight Alitalia Thessaloniki - Rome

If your trip departing from Thessaloniki Macedonia International Airport and arriving at Leonardo Da Vinci (Fiumicino) International Airport operated by Alitalia was disrupted, you are not alone against the airline.

By taking off from Thessaloniki Macedonia International Airport, you are protected by the EU's legal framework. The distance of 909 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Alitalia.

How to know if the flight Alitalia Thessaloniki - Rome is eligible?

To determine if your trip between Thessaloniki and Rome entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Thessaloniki, the regulation applies in the same way.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Rome.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Thessaloniki airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

A work stoppage of Alitalia crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Even if 250 € is not payable due to an external strike at Thessaloniki, assistance (meals/hotel) remains mandatory for Alitalia.

What are your rights at Thessaloniki airport in case of prolonged wait?

During these long hours of waiting in the Thessaloniki Macedonia International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Thessaloniki shouldn't cost you a penny more than originally planned for your SKG-FCO trip.

Steps: how to get your 250 € from Alitalia?

It is strongly recommended to keep your Alitalia boarding pass and any communication relating to the delay suffered at Thessaloniki Macedonia International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight SKG-FCO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Alitalia. An expert can reduce this time by half.

A collective action on the Alitalia flight from Thessaloniki can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Alitalia's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.