Flight compensation Alitalia:
Venice — Moscow

Claim and compensation for flight Alitalia Venice - Moscow

The VCE - SVO route operated by Alitalia experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Venezia / Tessera - Marco Polo Airport, you are protected by the EU's legal framework. The distance of 2 095 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Alitalia is a non-EU airline, if the flight takes off from Venezia / Tessera - Marco Polo Airport, the European regulation applies in full.

How to know if the flight Alitalia Venice - Moscow is eligible?

Don't confuse ticket refund and legal compensation! Even if Alitalia offers you a voucher for your Venice - Moscow flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Venice airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Don't be fooled by Alitalia's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Venezia / Tessera - Marco Polo Airport or European air traffic control is an external cause over which Alitalia has no control.

What are your rights at Venice airport in case of prolonged wait?

If Venezia / Tessera - Marco Polo Airport airport becomes your temporary residence because of Alitalia, know that your essential needs must be covered by the carrier.

Your forced stay at Venice shouldn't cost you a penny more than originally planned for your VCE-SVO trip.

Steps: how to get your 400 € from Alitalia?

For your Venice - Moscow trip, every minute counts. Note the reasons given by Alitalia staff at the Venezia / Tessera - Marco Polo Airport counter during the incident.

By entrusting your case regarding flight VCE-SVO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Venice to Sheremetyevo International Airport can drag on if you don't follow up.

A collective action on the Alitalia flight from Venice can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Venice - Moscow line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.