Flight compensation Alitalia:
Venice — Tokyo

Procedure: Alitalia flight compensation from Venice to Tokyo

From Venezia / Tessera - Marco Polo Airport airport, your departure with Alitalia to Tokyo didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 9 583 km of flight, the company Alitalia is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Alitalia Venice - Tokyo is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Narita International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 600 €.

An unexpected cancellation or a diverted flight from Venezia / Tessera - Marco Polo Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tokyo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Venice airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

When a social movement disrupts your itinerary to Narita International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Venezia / Tessera - Marco Polo Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Venice airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Venezia / Tessera - Marco Polo Airport airport, Alitalia is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Venezia / Tessera - Marco Polo Airport terminal is also included in the legal package due by Alitalia.

Steps: how to get your 600 € from Alitalia?

The formal notice letter and the collection of evidence of delay at Narita International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Alitalia website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Alitalia to validate a complex file often varies between four and twelve weeks.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Alitalia systems.

What to do faced with silence or refusal from the airline?

The first refusal from Alitalia should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Venezia / Tessera - Marco Polo Airport airport to prove their faults.