Flight compensation American Airlines:
Lisbon — Philadelphia
Was your flight between Lisbon Portela Airport (LIS) and Philadelphia International Airport (PHL) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
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Get your American Airlines flight compensation for the route Lisbon - Philadelphia
No one likes waiting for hours at the airport. If American Airlines did not respect its scheduled times for your Lisbon - Philadelphia flight, the law is on your side.
Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 5 551 km have the right to demand flat-rate compensation from the carrier.
Why are you entitled to 600 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Lisbon Portela Airport (LIS)
- Arrival airport: Philadelphia International Airport (PHL)
- Flight distance: 5 551 km (~6h56)
- Applicable compensation: 600 €
Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.
How to know if the flight American Airlines Lisbon - Philadelphia is eligible?
The compensation for flight LIS-PHL is compensation for lost time and not a simple refund of airport taxes.
An unexpected cancellation or a diverted flight from Lisbon Portela Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.
What are the conditions for American Airlines to compensate you?
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Delay at arrival: You arrived with more than 3 hours delay at Philadelphia.
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Cancellation: The airline cancelled the flight less than 14 days before departure.
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Overbooking: You were denied boarding against your will at Lisbon airport.
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Airline responsibility: The problem must be attributable to American Airlines (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Lisbon, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your American Airlines compensation
Not all strikes exempt the company from its obligations. If the delay of your Lisbon - Philadelphia trip is due to an internal strike within American Airlines, the European justice recently ruled that this entitles to compensation.
Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, American Airlines is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.
What are your rights at Lisbon airport in case of prolonged wait?
In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Lisbon Portela Airport, American Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.
Some passengers are unaware that transportation between the hotel and Lisbon Portela Airport terminal is also included in the legal package due by American Airlines.
Steps: how to get your 600 € from American Airlines?
Getting justice against carrier American Airlines requires perseverance. No response or standardized refusals are common tactics.
Don't fill out complex forms on the American Airlines website. Go through a passenger defense portal to secure your 600 € indemnity.
How long does it take to get the 600 € compensation?
Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Lisbon to Philadelphia International Airport can drag on if you don't follow up.
A collective action on the American Airlines flight from Lisbon can also be a way to get your funds faster.
What to do faced with silence or refusal from the airline?
It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.
Experts in aviation law have a colossal history of American Airlines convictions, which is a decisive advantage.
Frequently Asked Questions: Flight Lisbon - Philadelphia
Everything you need to know about your request under European Union law.