Flight compensation Arkefly:
Amsterdam — Holguin

Refund and compensation Arkefly: route Amsterdam to Holguin

If your trip departing from Amsterdam Airport Schiphol and arriving at Frank Pais International Airport operated by Arkefly was disrupted, you are not alone against the airline.

By taking off from Amsterdam Airport Schiphol, you are protected by the EU's legal framework. The distance of 7 597 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Arkefly, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Arkefly Amsterdam - Holguin is eligible?

To determine if your trip between Amsterdam and Holguin entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Amsterdam, the regulation applies in the same way.

What are the conditions for Arkefly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Holguin.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Amsterdam airport.
• Airline responsibility: The problem must be attributable to Arkefly (technical problem, sick crew, scheduling...).

The impact of a strike on your Arkefly compensation

Not all strikes exempt the company from its obligations. If the delay of your Amsterdam - Holguin trip is due to an internal strike within Arkefly, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Amsterdam Airport Schiphol or European air traffic control is an external cause over which Arkefly has no control.

What are your rights at Amsterdam airport in case of prolonged wait?

Don't buy your food without first asking Arkefly for coupons. If you do, keep your receipts carefully.

Your forced stay at Amsterdam shouldn't cost you a penny more than originally planned for your AMS-HOG trip.

Steps: how to get your 600 € from Arkefly?

Starting a procedure against Arkefly for a flight from Amsterdam to Holguin can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Arkefly. An expert can reduce this time by half.

A collective action on the Arkefly flight from Amsterdam can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Arkefly's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Arkefly will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.