Disrupted flight (EC 261/2004)

Flight compensation Austrian Airlines:
Berlin — Klagenfurt

Planned legal compensation: 250 €

Was your flight between Berlin-Tegel International Airport (TXL) and Klagenfurt Airport (KLU) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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EU-guaranteed payout: Austrian Airlines flight Berlin → Klagenfurt

Your Austrian Airlines flight from Berlin to Klagenfurt was disrupted? Act now: CE 261 entitles you to compensation.

Regulation 261/2004 is unambiguous: for 662 km, Austrian Airlines is held to a payout requirement if the delay exceeds 3 hours.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Berlin-Tegel International Airport (TXL)
  • Arrival airport: Klagenfurt Airport (KLU)
  • Flight distance: 662 km (~0h50)
  • Applicable compensation: 250 €

Unlike what {many think|Austrian Airlines might suggest}, this payout doesn't depend on the fare. A €30 ticket gives the same rights as an €800 booking.

How to know if the flight Austrian Airlines Berlin - Klagenfurt is eligible?

The compensation for TXL→KLU is redress for the inconvenience caused, not just a refund of airport taxes. For this short-haul flight, the 3-hour threshold remains the key criterion.

To recap: three scenarios activate the 250€ payment on Austrian Airlines Berlin→Klagenfurt: delay ≥3h, cancellation <14 days, or overbooking. Check which applies without delay.

What are the conditions for Austrian Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Klagenfurt.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Berlin airport.
  • Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Berlin, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Austrian Airlines compensation

Not all strike{s} exempt the airline from its obligations. If your Berlin - Klagenfurt delay was caused by an staff strike at Austrian Airlines, the CJEU have confirmed that this entitles you to a payout.

Even if the 250€ are not payable due to an external strike at Berlin, assistance (meals/hotel) stays the responsibility of Austrian Airlines. Never forget this.

What are your rights at Berlin airport in case of prolonged wait?

Too many passengers don't know that Austrian Airlines must offer them sustenance and contact means throughout the delay at Berlin-Tegel International Airport. It's a legal obligation, not a bonus.

If you already paid for a taxi at Berlin-Tegel International Airport due to Austrian Airlines's fault, collect every receipt. You are entitled to refund of every euro spent on top of the 250€ indemnity.

Steps: how to get your 250 € from Austrian Airlines?

The solo claim with Austrian Airlines to obtain 250€ rarely succeeds without a well-documented case. Even on a short-haul, the procedure can be tricky.

Through expert tools, your case can be initiated in a few clicks. Their algorithms instantly analyse Austrian Airlines's flight data for Berlin-Klagenfurt.

How long does it take to get the 250 € compensation?

Don't give up faced with Austrian Airlines's silence. It's a deliberate tactic to discourage claimants. Data confirms that over 80% of passengers give up along the way.

Technology now allow you to track in real time the progress of your claim against Austrian Airlines on your phone. Short-haul cases are often resolved more quickly.

What to do faced with silence or refusal from the airline?

It is not uncommon for Austrian Airlines's algorithms to automatically reject your first attempt under a vague excuse without merit.

Aviation law experts have a vast record of rulings against Austrian Airlines, which is a powerful lever in proceedings.

Help & Information

Frequently Asked Questions: Flight Berlin - Klagenfurt

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Austrian Airlines flight from Berlin to Klagenfurt?

According to European Regulation EC 261/2004, the distance between TXL and KLU being 662 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Austrian Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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