Flight compensation Austrian Airlines:
Florence — Vienna

Get your Austrian Airlines flight compensation for the route Florence - Vienna

No one likes waiting for hours at the airport. If Austrian Airlines did not respect its scheduled times for your Florence - Vienna flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 633 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Austrian Airlines Florence - Vienna is eligible?

For an Austrian Airlines flight from Florence to Vienna, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

The compensation also covers boarding denials (overbooking). If Austrian Airlines sold more seats than planned and you stay on the tarmac at Firenze / Peretola Airport, the 250 € compensation is automatic.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Florence airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

When a social movement disrupts your itinerary to Vienna International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Florence airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Austrian Airlines must ensure the well-being of its passengers stuck at Florence.

Some passengers are unaware that transportation between the hotel and Firenze / Peretola Airport terminal is also included in the legal package due by Austrian Airlines.

Steps: how to get your 250 € from Austrian Airlines?

The amicable route with Austrian Airlines to recover 250 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Austrian Airlines.

How long does it take to get the 250 € compensation?

On the FLR-VIE line, delays can vary according to the reactivity of Austrian Airlines's legal department.

If your file is particularly solid regarding the incident occurred on the Florence - Vienna section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Austrian Airlines is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Austrian Airlines is often more striking.