Flight compensation Austrian Airlines:
Graz — Munich

Procedure: Austrian Airlines flight compensation from Graz to Munich

From Graz Airport airport, your departure with Austrian Airlines to Munich didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 313 km of flight, the company Austrian Airlines is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Austrian Airlines Graz - Munich is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Munich International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Austrian Airlines owes you 250 €.

Keeping your travel documents for the Austrian Airlines GRZ-MUC flight is crucial to prove that you were present at boarding at Graz.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Munich.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Graz airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Graz - Munich trip is due to an internal strike within Austrian Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Austrian Airlines is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Graz airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Austrian Airlines must ensure the well-being of its passengers stuck at Graz.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Graz Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Austrian Airlines?

The formal notice letter and the collection of evidence of delay at Munich International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Austrian Airlines flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Austrian Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Austrian Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Graz - Munich line.

In the last instance, it is the summons to court that often unlocks the payment. The company Austrian Airlines will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.