Flight compensation Austrian Airlines:
Linz — Vienna

Austrian Airlines passengers Linz-Vienna: what to do to file a claim

You were due to travel with Austrian Airlines from Linz to Vienna and things went wrong? Regulation CE 261/2004 guarantees a payout in most cases.

With 177 km between Linz Airport and Vienna International Airport, CE 261 guarantees a lump-sum compensation of 250€ per person.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Good to know? Even if Austrian Airlines is a airline based outside the EU, if the flight takes off from Linz Airport, CE 261 applies in full.

How to know if the flight Austrian Airlines Linz - Vienna is eligible?

Be sure to retain your boarding pass for the Austrian Airlines LNZ→VIE flight. They constitute the indispensable proof of your check-in.

What many don't know: you have 5 years in France to submit your request against Austrian Airlines for the Linz-Vienna flight. Don't think it's too late even after several months.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Linz airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

Not all strike{s} exempt the airline from its obligations. If your Linz - Vienna delay was caused by an staff strike at Austrian Airlines, the CJEU have confirmed that this entitles you to a payout.

Remember that the burden of proof lies with Austrian Airlines. It is up to the airline to prove that the delay of your Linz→Vienna flight was caused by a genuinely extraordinary event.

What are your rights at Linz airport in case of prolonged wait?

Once the delay exceeds the legal trigger, i.e. 2 hours for flights ≤1500 km, Austrian Airlines is obliged to deliver the required assistance to every passenger{s} stranded at Linz.

Your involuntary layover at Linz must not cost you any additional money beyond your initial ticket for LNZ-VIE. Even on a short route, hotel accommodation is owed for overnight delays.

Steps: how to get your 250 € from Austrian Airlines?

The battle to recover 250€ from Austrian Airlines starts with sending a formal complaint. {Without a response within 6 weeks|If Austrian Airlines doesn't reply}, court action is the next step.

By entrusting your LNZ-VIE case to our experts, you benefit from the "no result, no charge" principle (you only pay if you win).

How long does it take to get the 250 € compensation?

The irony: the longer Austrian Airlines stalls paying your 250€, the more the total amount can increase with interest. Experts know this to speed up settlement.

Digital tools now make it possible to follow the status of your claim against Austrian Airlines via an app. Short-haul cases are often resolved more quickly.

What to do faced with silence or refusal from the airline?

Hitting a dead end or getting a template rejection is sadly the lot of many passengers who claim alone for the Linz - Vienna route.

As a final step, it is a legal summons that typically triggers payment. Austrian Airlines will nearly invariably prefer to settle the 250€ rather than incur additional legal costs for a case it knows it will lose in court.