Flight compensation Austrian Airlines:
Moscow — Vienna

How to be compensated by Austrian Airlines on the Moscow (VKO) - Vienna (VIE) line

No one likes waiting for hours at the airport. If Austrian Airlines did not respect its scheduled times for your Moscow - Vienna flight, the law is on your side.

Fortunately, for this specific route with a distance of 1 638 km, EC Regulation 261/2004 requires Austrian Airlines to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Austrian Airlines Moscow - Vienna is eligible?

For an Austrian Airlines flight from Moscow to Vienna, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

An unexpected cancellation or a diverted flight from Vnukovo International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Moscow airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Moscow - Vienna trip is due to an internal strike within Austrian Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Austrian Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Moscow airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Vnukovo International Airport airport, Austrian Airlines is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Vnukovo International Airport terminal is also included in the legal package due by Austrian Airlines.

Steps: how to get your 400 € from Austrian Airlines?

Getting justice against carrier Austrian Airlines requires perseverance. No response or standardized refusals are common tactics.

Partner LegalTech services have tools to check actual Austrian Airlines flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Austrian Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Austrian Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Austrian Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Austrian Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.