Flight compensation Austrian Airlines:
Podgorica — Vienna

Claim and compensation for flight Austrian Airlines Podgorica - Vienna

If your trip departing from Podgorica Airport and arriving at Vienna International Airport operated by Austrian Airlines was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 673 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Austrian Airlines is a non-EU airline, if the flight takes off from Podgorica Airport, the European regulation applies in full.

How to know if the flight Austrian Airlines Podgorica - Vienna is eligible?

Check your actual arrival time at Vienna. If Austrian Airlines made you wait more than three hours on the tarmac at Vienna International Airport, your claim is legitimate.

Also note that the distance of 673 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Podgorica airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Austrian Airlines staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Podgorica - Vienna flight.

What are your rights at Podgorica airport in case of prolonged wait?

During these long hours of waiting in the Podgorica Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Podgorica Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Austrian Airlines?

It is strongly recommended to keep your Austrian Airlines boarding pass and any communication relating to the delay suffered at Podgorica Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

On the TGD-VIE line, delays can vary according to the reactivity of Austrian Airlines's legal department.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Austrian Airlines systems.

What to do faced with silence or refusal from the airline?

The first refusal from Austrian Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Podgorica Airport airport to prove their faults.