Flight compensation Austrian Airlines:
Vienna — Geneva

Claim and compensation for flight Austrian Airlines Vienna - Geneva

If your trip departing from Vienna International Airport and arriving at Geneva Cointrin International Airport operated by Austrian Airlines was disrupted, you are not alone against the airline.

Given the route between Vienna and Geneva (817 km), the European scale provides automatic financial protection in case of failure by Austrian Airlines.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Austrian Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Austrian Airlines Vienna - Geneva is eligible?

Check your actual arrival time at Geneva. If Austrian Airlines made you wait more than three hours on the tarmac at Geneva Cointrin International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Vienna, the regulation applies in the same way.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Geneva.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

Don't be fooled by Austrian Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 250 € is not payable due to an external strike at Vienna, assistance (meals/hotel) remains mandatory for Austrian Airlines.

What are your rights at Vienna airport in case of prolonged wait?

Don't buy your food without first asking Austrian Airlines for coupons. If you do, keep your receipts carefully.

Your forced stay at Vienna shouldn't cost you a penny more than originally planned for your VIE-GVA trip.

Steps: how to get your 250 € from Austrian Airlines?

It is strongly recommended to keep your Austrian Airlines boarding pass and any communication relating to the delay suffered at Vienna International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Vienna to Geneva Cointrin International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Austrian Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Vienna - Geneva line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.