Flight compensation Austrian Airlines:
Vienna — Gran Canaria

Legal right to compensation: Austrian Airlines flight between Vienna and Gran Canaria

If your trip departing from Vienna International Airport and arriving at Gran Canaria Airport operated by Austrian Airlines was disrupted, you are not alone against the airline.

By taking off from Vienna International Airport, you are protected by the EU's legal framework. The distance of 3 544 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Austrian Airlines.

How to know if the flight Austrian Airlines Vienna - Gran Canaria is eligible?

Don't confuse ticket refund and legal compensation! Even if Austrian Airlines offers you a voucher for your Vienna - Gran Canaria flight, you can still claim the 600 euros cash provided by law.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

When a social movement disrupts your itinerary to Gran Canaria Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Vienna International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Vienna airport in case of prolonged wait?

During these long hours of waiting in the Vienna International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Vienna shouldn't cost you a penny more than originally planned for your VIE-LPA trip.

Steps: how to get your 600 € from Austrian Airlines?

It is strongly recommended to keep your Austrian Airlines boarding pass and any communication relating to the delay suffered at Vienna International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight VIE-LPA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Austrian Airlines to validate a complex file often varies between four and twelve weeks.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Austrian Airlines systems.

What to do faced with silence or refusal from the airline?

The first refusal from Austrian Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with Austrian Airlines without the opinion of a professional who knows the real value of your prejudice at Vienna.