Flight compensation Austrian Airlines:
Vienna — Sarajevo

Procedure: Austrian Airlines flight compensation from Vienna to Sarajevo

Have you experienced a major inconvenience during your trip between Vienna and Sarajevo with Austrian Airlines? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 496 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Austrian Airlines Vienna - Sarajevo is eligible?

The compensation for flight VIE-SJJ is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Austrian Airlines sold more seats than planned and you stay on the tarmac at Vienna International Airport, the 250 € compensation is automatic.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Sarajevo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Vienna - Sarajevo trip is due to an internal strike within Austrian Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Austrian Airlines is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Vienna airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Vienna International Airport, Austrian Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Vienna International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Austrian Airlines?

The formal notice letter and the collection of evidence of delay at Sarajevo International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Austrian Airlines flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Austrian Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Austrian Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Austrian Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Austrian Airlines will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.